The Traveller: Terms & Conditions
Existing bookings/Administration and accounts: 0844 482 0752
HOW TO MAKE A BOOKING: Bookings and enquiries can be made online, by telephone, fax, email or in person.
YOUR CONTRACT: Your contract will be with G and P Dennison and A T and R L Pinwill trading as The Traveller (hereafter known as THE TRAVELLER). When booking a holiday you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions.
A contract will exist as soon as we issue a confirmation invoice. This contract is made under the terms of these booking conditions which are governed by English Law and we both agree to submit to the jurisdiction of the English Courts at all times.
YOUR FINANCIAL PROTECTION: In the unlikely event of our insolvency the air holidays and flights shown are ATOL Protected by the Civil Aviation Authority. Our ATOL number is 4232. ATOL Protection extends primarily to customers who book and pay in the United Kingdom. Click the ATOL symbol if you want to know more.
In order to provide the fullest range of products and services to our customers, on occasions we act as agents for other ATOL holders and if this is the case you will be notified of the appropriate ATOL number at the time of booking and with your written confirmation.
The Traveller are also members of the Association of British Travel Agents (ABTA) and members of the International Air Transport Association (IATA), the world's largest regulator of air transport.
For peace of mind and financial protection we will reimburse or repatriate you in the event that an airline ceases to operate due to financial failure, up to a maximum cost of £2000 per person.
DEPOSITS AND BALANCE PAYMENTS: A non-refundable deposit of £75 per person is required when you make your booking. The balance of your holiday is due 12 weeks prior to departure. If your booking is within 12 weeks full payment is required at the time of booking. Certain "sale fares" require immediate payment. You will be advised at the time of booking when your balance is due.
Please note payment by credit card will be subject to a 2% surcharge.
AMENDMENTS AND CANCELLATIONS BY YOU: If after your confirmation invoice has been issued, you wish to change your holiday arrangements we will do our utmost to make these changes. The charge for making these changes will be £25 per person. If full payment has been made and tickets issued any amendments are treated as cancellations and cancellation charges will apply. Unless otherwise stated on your booking confirmation cancellation charges after ticket issue are 100%. Please check the fare rules prior to confirming your booking. Refunds for cancellations cannot be processed until the original tickets have been returned.
REFUNDS: If for any reason we are unable to supply any goods or services you have purchased from us we will reimburse you within 30 days, subject to there being no dispute by either party. Refunds for unused tickets may have to be returned to the airlines for refund and these may take up to 12 weeks to be processed.
PASSPORTS VISAS AND HEALTH REQUIREMENTS: We may provide some information about passport, visa and health requirements on your confirmation, but it your responsibility to ensure that you and your party have the correct documentation to travel. If you fail to do so you will be solely responsible for any cost, or loss incurred. We would also strongly recommend you take out adequate travel insurance when travelling abroad and again accept no liability for cost, loss or damage if you fail to do so. You can obtain current travel and health information from our links to the Dept of Health and The Foreign Office.
DATA PROTECTION POLICY
This is intended as a guide only and cannot be a substitute for specific advice
YOUR BOOKING: In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we need to use the information you provide such as name, address, any special needs/dietary requirements etc.
We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as your tour operator, airlines, hotels, transport companies etc. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law.
Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not however, pass any information onto any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.)
Usually your tour operator or other principal will pass this information onto their suppliers once we have provided it to them. The tour operator or other principal's use of your information is subject to their policy, both in respect of your booking and any future marketing, and is their responsibility. Please ask either us or them for a copy of this if you would like to see it.
Your data controller is: The Traveller Travel Agents
You are entitled to a copy of your information held by us. If you would like to see this please ask us. [We may make a small charge for providing this to you].
We will not use your information for any purpose other than carrying out your booking. We take full responsibility for ensuring that proper security measures are in place to protect your information. When you make a booking, you consent to all the information you provide to being passed on to your suppliers, wherever they may be based.
